Refund policy

At Spurthy Latest Collections, we are committed to delivering high-quality jewellery that meets your expectations. While we do not accept returns under any circumstances, we do offer an exchange in the rare event that you receive a damaged item, provided valid proof is submitted. Please review the following policy carefully before initiating a request.

1. Eligibility for Exchange

Exchanges are accepted only if the product is received in a damaged condition, either due to shipping issues or a manufacturing defect.

🚫 No Returns Accepted For:

  • Change of mind or personal preferences

  • Customised, personalised, or engraved pieces

  • Minor colour variations due to screen/display differences

  • Damage caused by mishandling after delivery

2. How to Request an Exchange

If you receive a damaged product, please contact us within 24 hours of delivery via WhatsApp: [+91 8143268921]

📸 To process your request, please provide a 360-degree unboxing video that clearly shows:

  • The shipping label

  • The address label

  • The product and the damage (with no cuts or edits in the video)

3. Shipping Instructions for Exchange

Once your exchange request is approved, we will share the shipping guidelines.

📦 Customers are required to return the item in its original packaging, including all tags, labels, and authenticity certificates.

🚚 If the damage is due to our error (manufacturing or shipping issue), we will cover the return shipping costs.

4. Exchange Conditions

  • Exchanges will be processed only for damaged items, after eligibility is confirmed.

  • Exchange requests are subject to product availability.

  • No refunds or monetary compensation will be issued under any circumstances.

5. Need Help?

For any queries or concerns related to exchanges, please feel free to reach out to us on WhatsApp: +91 8143268921

We’re here to ensure your shopping experience with Spurthy Latest Collections is smooth, transparent, and satisfying.